How to Get a Refund for Wrong UPI Payments: A Step-by-Step Guide
The advent of Digital India has revolutionized our payment methods, making digital transactions an integral part of daily life. Whether it’s paying for an auto-rickshaw ride or settling a restaurant bill, online payments have become the preferred option due to their ease and convenience. By simply scanning a QR code, money can be transferred from one place to another effortlessly. However, mistakes can happen, leading to incorrect payments and complications in getting refunds. Fortunately, there are straightforward steps you can follow to recover your money.
According to the guidelines set by the Reserve Bank of India (RBI) regarding UPI payments, if a payment is made incorrectly, you should be able to get a refund within 24 to 48 hours of filing a complaint. Refunds are typically quicker if both the sender and receiver use the same bank, but may take longer if different banks are involved.
Here are some easy steps to help you secure a refund:
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Contact the Recipient: First, reach out to the person who received the incorrect payment. Share a screenshot of the transaction and request them to return the money.
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File a Complaint on Toll-Free Number: If the recipient refuses to return the money, file a complaint immediately by calling the toll-free number 1800-120-1740.
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Contact App Customer Support: For issues related to UPI payments, get in touch with the customer support of the app you used. Provide details of the transaction and file a complaint to seek resolution.
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Reach Out to Your Bank: If the money was transferred to the wrong account, contact your bank for assistance. They can help in recovering the funds.
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Register a Complaint with NPCI: The National Payments Corporation of India (NPCI) manages UPI transactions. You can file a complaint with NPCI, which may assist in recovering your funds.
By following these steps, you can enhance your chances of getting your money back and ensure a smoother experience with digital payments.
