Ola delays electric scooter sale; CEO Bhavish Aggarwal issues letter, here’s why

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Image credits: Ola

New Delhi: Ola had announced opening the sales for their first electric scooters on 15 September at 8 AM. Bhavish Aggarwal, CEO of Ola revealed that they couldn’t make up for this earlier due to some technical difficulties in taking the sale live and processing the payments. He also apologized to all the buyers who were trying to place an order for the electric scooter as the website was not up to the expectations on quality.

In the statement, he wrote, “I want to apologize to all of you, who had to wait for several hours. The website was just not up to our expectations on quality. I know we disappointed you and I sincerely apologize to each of you for what was clearly a very frustrating experience.”

“We’ve built a completely digital purchase journey, including a fully digital loan process without any paperwork. We wanted to provide this first of its kind digital purchase journey and today we haven’t been able to.” Bhavish added

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He confirmed that the buyers who reserved the scooter first will be able to purchase it first. However, the delivery schedule will not be impacted either. The buyers will either have the choice to pay the advance amount, which is ₹20,000 in the case of Ola S1 and ₹25,000 in the case of Ola S1 Pro, at the time of sale, or else can opt for the EMI option provided by the company.

Bhavish Aggarwal, CEO of Ola has also claimed to communicate the exact date of delivery on dispatch of the buyer’s Ola Scooter from the Ola Futurefactory.

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