Prabhjot Singh, Uber India and South Asia President, took passengers by surprise when he turned a cab driver for a day on Delhi roads.
But why did he drive the passengers himself? Well, because he wanted to understand the issues faced by Uber customers and their needs on the ground level.
So, behind the wheel of a Maruti Suzuki Dzire, Mr Singh did exactly what other Uber drivers do. He accepted customers’ bookings and dropped them to their destinations before introducing himself as Uber India’s President.
A LinkedIn user named Ananya Dwivedi said in a post: “One of the best advices I’ve ever read on the internet is what Sahil Bloom says- ‘increase your luck surface area’. Luck doesn’t strike you while sitting at home, alone. Step out, meet people, expose yourself to information- it all adds up and increases the chances to be at a place where luck strikes!”
“I literally stepped out after a long time to work from office and guess who was driving the car, Prabhjeet Singh, Uber India CEO. It was a part of his primary research. (I initially felt something is fishy and had to Google his name and match the face to finally believe him) The serendipity is real! Also, it takes real humility as well as grit to get to the roots of the problems like this. Full respect!” she added.
Madhuvanthi Sundararajan, another LinkedIn uder said she received the “I’m on my way” message from the driver. “Prabhjeet Singh/Uber, you made by day 🙂 This is superb initiative,” she posted on LinkedIn.
“Imagine taking a cab and finding the CEO of that taxi company behind the wheel. Wouldn’t that add to your travel experience and make you feel more welcomed, valued and safe?” Another user Sourabh Kumar Verma said on LinkedIn.
“This is what Mr. Prabhjeet SinghUber CEO is doing to understand customers better and get to know them in person, picking up passengers in his Uber cab. Kudos !”