Air India hit by Massive data breach, customers data compromised

Air India hit by Massive data breach, customers data compromised

The sensitive data of around 45 lakh customers have been leaked after the server of Air India was hit by a breach, the airline announced minutes after the incident late on May 21, 2021.

According to Air India, the incident has directly affected those customers who registered between August 26, 2011, and February 3, 2021. This comes nearly three months after Air India was informed of it.

The data that has been accessed unethically by the hackers includes Names, date of birth, contact details, and ticket details.

“SITA PSS our data processor of the passenger service system (which is responsible for storing and processing of personal information of the passengers) had recently been subjected to a cybersecurity attack leading to personal data leak of certain passengers. This incident affected around 4,500,000 data subjects in the world,” Air India said in an email to customers.

“While we had received the first notification in this regard from our data processor on 25.02.2021, we would like to clarify that the identity of the affected data subjects was only provided to us by our data processor on 25.03.2021 and 5.04.2021,” it added.

“The breach involved personal data registered between 26th August 2011 and 3rd February 2021, with details that included name, date of birth, contact information, passport information, ticket information, Star Alliance and Air India frequent flyer data (but no passwords data were affected) as well as credit cards data. However, in respect of this last type of data, CVV/CVC numbers are not held by our data processor,” the airline said.

“While we and our data processor continue to take remedial actions…We would also encourage passengers to change passwords wherever applicable to ensure safety of their personal data,” it said.

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