Snapchat’s AI Chatbot Sparks Controversy: FTC Drags Snap Inc. to DOJ
FTC refers Snap Inc. to DOJ over claims Snapchat’s AI chatbot harmed young users. Explore the controversy and its impact on AI regulation and user safety.

The Federal Trade Commission (FTC) has taken action against Snap Inc., alleging its popular messaging app, Snapchat, used an artificial intelligence (AI) chatbot, My AI, in ways that may have harmed young users. On Thursday, the FTC announced it had referred the complaint to the Department of Justice (DOJ), citing potential violations of consumer protection laws.
Although the agency did not specify the nature of the harm caused by My AI, it emphasized that making the referral public aligns with the public interest. The FTC also stated that its investigation revealed “reason to believe Snap is violating or is about to violate the law.”
Concerns Over My AI Chatbot
Snapchat’s My AI chatbot, which integrates artificial intelligence into the platform, has been designed to offer interactive features and improve user engagement. However, critics have raised concerns about the potential risks it poses, particularly to younger users. This includes issues like exposure to inappropriate content, privacy concerns, and the chatbot’s ability to influence impressionable minds.
The FTC’s decision to involve the DOJ signals the seriousness of the matter and the government’s commitment to protecting young users online.
Impact on Snap Inc.
Following the announcement, Snap’s stock briefly dipped but later recovered to remain unchanged for the day. The referral marks a significant development for the social media company, which has previously faced scrutiny over its handling of user data and content moderation.
Snap Inc. has not yet issued a public statement regarding the FTC’s complaint or the referral to the DOJ.
This case highlights the increasing focus of regulators on the ethical use of artificial intelligence, especially when it involves vulnerable groups like children and teenagers. The FTC has been vocal about holding tech companies accountable for any misuse of AI technologies, signaling that violations will be met with swift action.