Zomato CEO Deepinder Goyal answers 'Future Date of Packing' incident at Hyderabad Warehouse

On October 29, 2024, a food safety task force inspected Zomato's Hyperpure warehouse in Kukatpally, Hyderabad. Hyperpure is a subsidiary of Zomato, which supplies fresh produce, groceries, meat, and other essentials to hotels, restaurants, and caterers. On inspection, the officials found 18 kilos of button mushrooms that were scheduled for packaging on October 30, 2024, even though the date of inspection was October 29. Such and other issues raised to the limelight on social media and triggered debates on food safety protocols.

Zomato CEO Responds at Hyderabad Warehouse Incident 

On November 4, 2024, Zomato CEO Deepinder Goyal commented on the situation on X (formerly Twitter) in a post that has since gone viral. Goyal agreed that food safety officers had found 90 packs of button mushrooms with a wrong date on the packaging, but he added that those packs were earlier identified by the warehouse staff and were rejected in the initial quality check. 

Hello all - just want to clarify that the fssai team noted that 90 packets of button mushrooms had incorrect packaging date - these were already identified by our warehouse team and were rejected during an inward QC. This is not usual, and was due to a manual typing error on the…

— Deepinder Goyal (@deepigoyal) November 4, 2024

This is due to a 'manual typing error on the vendor's side, Goyal added. Here, the company had also taken corrective action against that vendor by excluding the same from the Zomato vendor database.

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Goyal further emphasized that such incidents are few because of the robust guidelines and technological checks in Hyperpure, which helped identify the issue in time. He assured that Zomato is "committed to upholding industry food safety standards" and ensures quality control at every stage of the supply chain. Speaking about the recent inspection, he said that Hyperpure's Hyderabad warehouse has got an A+ rating, the highest in the ranking. Goyal's post reminded the company of its commitment toward safety and transparency in terms of its operations.